The agreement, written like an adult.

Plain-language summary

Mirorly is a single-user tool for running 360-feedback rounds on yourself. You pay $99 per year, you can ask for a full refund within the first 30 days for any reason, and your answers belong to you. We use a payment processor called LemonSqueezy that acts as the merchant of record — they handle the actual sale and any applicable taxes for your country.

These terms are written to be read. If anything below is unclear, email support@mirorly.comand we'll explain — that's a normal request, not a hostile one.

1. Who this agreement is between

These terms govern your use of the Mirorly service available at mirorly.com. The service is operated by the team behind Mirorly (referred to as "Mirorly", "we", "us", "our").

Mirorly is operated as a sole proprietorship by Jerzy Kurgan, registered at ul. Niedźwiedzia 29B, 02-737 Warszawa, Poland, Polish tax ID (NIP) 872-219-93-92. References to "Mirorly", "we", "us", and "our" throughout these terms mean Jerzy Kurgan operating under the Mirorly brand. For formal correspondence about these terms, use our contact form or write to us at the postal address above.

By creating an account, completing checkout, or using any part of the service, you confirm that you accept these terms and our Privacy Policy. If you don't agree, please don't use the service.

2. The service we provide

Mirorly is a software service that lets you, as an individual, run feedback rounds about your own work and behaviour. The core capabilities are:

• Self-360 surveys — pick a curated template and answer it about yourself, to establish a baseline view of how you see your own performance.
• Peer-360 surveys — share a survey link with people you choose (collaborators, managers, team members, mentors), collect their answers, and view the results.
• Curated question templates — a library of templates we research and write ourselves, drawing on established sources in management, leadership and organisational behaviour.
• Results dashboard — aggregated charts, per-question breakdowns, side-by-side comparisons between rounds.
• Action planning— turn results into personal action plans and "keep doing this" lists you can revisit.

The service is intended for one person. We don't offer team plans, organisation-wide deployments, or HR-tool integrations.

We may add, remove, or change features as the product evolves. If we remove something material that you actively use, we'll give reasonable notice via email.

3. Your account

Eligibility

You can use Mirorly if you are at least 16 years old (or older if your country sets a higher age for processing personal data) and legally able to enter into a contract. Mirorly is a consumer product — you may use it for your own professional development, including in a work context, but the contract is between us and you as an individual, not between us and your employer.

Sign-up and authentication

Accounts are created with your email address. We send you a magic link by email; clicking it signs you in. We don't store passwords, and we don't share your email address with anyone outside the technical providers listed in the Privacy Policy.

Account security

Keep your email account secure — anyone who can read your inbox can request a magic link and sign in as you. If you suspect someone else has accessed your Mirorly account, email support@mirorly.com and we'll help you secure it.

One person per account

Each Mirorly account is for one person. Don't share accounts; if a colleague wants to run their own rounds, they can buy their own subscription.

4. Subscription, billing, taxes

Pricing and billing cycle

Mirorly is sold on an annual subscription. The current price is $99 per year, paid in full at the start of each subscription year. The price you pay at checkout is the price you pay; we don't add hidden charges, transaction fees, or surcharges later.

Renewals happen automatically each year unless you cancel before the renewal date. You can cancel at any time from your account settings or by emailing support@mirorly.com; cancelling stops future renewals but does not by itself trigger a refund (see 30-day money-back guarantee for refunds).

We may change the price for future subscription years. If we do, we'll notify you by email at least 30 days before your renewal, so you have time to decide whether to renew at the new price or cancel.

LemonSqueezy as merchant of record

Payments are processed by LemonSqueezy (Lemon Squeezy LLC, headquartered in the United States). LemonSqueezy acts as the merchant of record for the sale, which means they are the legal seller of the subscription, they collect payment, they handle taxes for your jurisdiction, and your bank or card statement may show a charge from LemonSqueezy rather than from Mirorly directly.

In practice this means:

• LemonSqueezy issues the invoice or receipt for your purchase.
• Applicable VAT (EU), sales tax (US), GST or similar consumption taxes are calculated and added by LemonSqueezy at checkout based on your billing country, and are remitted to the relevant tax authorities by LemonSqueezy. We do not collect those taxes directly.
• LemonSqueezy's own terms apply to the payment transaction itself; you can find them at lemonsqueezy.com/terms.

Refunds, billing questions, and chargebacks all flow through LemonSqueezy as well — see the next section for how the money-back guarantee works in practice.

5. 30-day money-back guarantee

For 30 days from the date of your initial purchase, you can request a full refund for any reason. There's no negotiation, no "but did you really try it" conversation, no obligation to justify your decision.

The mechanic is straightforward:

1. Email support@mirorly.com with the subject "Refund", ideally from the email address tied to your account.
2. We reply with a short exit survey (a few questions about what worked, what didn't, and what would have helped). Filling it in is optionaland not a condition of the refund — we ask because the answers genuinely help us improve the product, not as a way to talk you out of leaving. If you don't want to fill it in, just say so and we'll process the refund anyway.
3. We initiate the refund via LemonSqueezy. The money usually clears back to your card within 2–3 business days, though banks occasionally take longer.
4. Your account is closed and your data is deleted in line with the retention rules in our Privacy Policy.

After the 30-day window, we don't offer routine refunds — but if something goes seriously wrong (the service is broken, you were charged twice by mistake, a bug deleted your data), email us anyway. We'll fix the problem and refund what's fair.

Consumer rights: if you are an EU consumer, you also have a statutory 14-day right of withdrawal under EU consumer protection law. Our 30-day money-back guarantee is more generous than the statutory minimum and applies in addition to your statutory rights — never instead of them.

6. Acceptable use

Mirorly is a tool for honest professional self-reflection. To keep it usable and safe for everyone — you, the people you ask for feedback, and the broader community — please don't use it to:

• Harass, intimidate, or pressure respondents, including by sending repeated unsolicited survey requests.
• Run surveys you don't intend to read — using the service to deceive respondents into believing their input matters when it doesn't.
• Collect feedback on third parties (your employee, your manager, your spouse) rather than on yourself. Mirorly is for self-360, not for performance evaluations of other people.
• Submit content (in survey titles, your own answers, action plans, custom text fields) that is illegal, defamatory, threatening, or that infringes someone else's rights.
• Attempt to break, probe, or interfere with the service — for example, scraping, automated mass-account creation, reverse-engineering, or attempting to access data that isn't yours. Authorised security research is welcome; please coordinate via support@mirorly.com.
• Resell or sublicense access to the service without our written permission.

If we find that an account is being used in any of these ways, we may suspend or terminate it (see Suspension and termination).

7. Content and ownership

What you own

You own everything you create in Mirorly:

• The answers you give in your self-360 surveys.
• The action plans and "keep doing this" lists you write.
• The executive summaries you compile.
• The configuration of the rounds you run (titles, recurrence, anonymity settings, the list of respondents).

We don't claim any ownership over this content. We need a limited right to store and process it on your behalf so the service can function — for example, to display your dashboards, send your survey emails, and back up your data — but that right ends when you delete your account.

What we own

Mirorly itself — the website, the application code, the product's design, the brand, and the curated question templates we research and publish — remains our intellectual property. Your subscription gives you the right to use the service for your own purposes; it doesn't transfer ownership of the underlying tools or templates.

You may take screenshots of your own results and use them however you like (sharing with a coach, including in a personal portfolio, etc.). You may not, however, copy our question templates wholesale and republish them as your own content.

Respondent answers

When someone fills in a peer-360 survey for you, the substance of their answers belongs to them. You receive those answers as the survey owner and can read, store, and act on them — but you don't acquire ownership of the original statements, and you should treat them with the same discretion you'd expect for your own.

8. Survey respondents

People who answer your peer-360 surveys interact with Mirorly without creating an account. A few things worth making explicit:

• Whether a survey is anonymous is a choice you make when you set it up. Respondents can see, before answering, whether their identity will be shared with you. We display this clearly on the survey page; please don't override it by asking respondents to identify themselves elsewhere if you've set the survey as anonymous.
• Respondents to anonymous surveys are anonymous to us as well — we don't store identifying information that would let us link an anonymous answer back to a specific person.
• Respondents who provide their email or name (in non-anonymous mode) can ask us to delete what we hold about them by emailing support@mirorly.com. We'll honour that request even if it means removing their answers from your dashboard.
• As the survey owner, you are responsible for choosing whom to invite, what to ask, and what to do with the responses — these terms apply to your conduct as the owner; the respondent's own use of Mirorly is governed by the notices we show them on the survey page.

9. Service availability

We aim to keep Mirorly available and working well. We don't commit to a specific uptime number — it's an early-stage service operated by a small team — but we monitor it actively and address outages as a matter of priority.

We may need to take the service offline occasionally for maintenance, security patches, or upgrades. Where it's planned, we'll try to schedule it outside European business hours.

The service depends on third-party providers (hosting, database, email delivery, payment processing). When one of those providers has an outage, Mirorly may be partially or fully affected. We can't guarantee against that, but we'll communicate openly when it happens.

10. Suspension and termination

You leaving

You can cancel your subscription at any time from your account settings or by emailing support@mirorly.com. Cancelling stops future renewals; you keep access until the end of the period you've already paid for.

You can also request that we delete your account and data immediately. We'll do that within 7 days of the request, in line with the Privacy Policy.

Us suspending or terminating

We may suspend or terminate your account if you breach the Acceptable userules, if your payment is reversed and isn't resolved within a reasonable time, or if continuing to provide the service to you would expose Mirorly or other users to legal or security risk.

Where the breach is fixable, we'll write to you first and give you a chance to fix it. For serious breaches (harassment, illegal content, attempts to break the platform), we may suspend immediately and explain afterwards.

If we terminate your account for a breach that is materially your fault, we don't owe you a pro-rata refund of unused subscription time. If we terminate for any other reason, we refund the unused portion of your annual subscription.

11. Limitation of liability

Mirorly is provided as a tool to help you reflect on your own professional development. Decisions you make based on the feedback you collect — whether about your career, your relationships, or your work — are yours.

To the fullest extent permitted by applicable law, our aggregate liability to you for any claim arising out of or relating to the service is limited to the amount you paid us in the twelve months preceding the event giving rise to the claim.

We don't exclude or limit liability for anything that cannot lawfully be limited — including, where applicable, liability for death or personal injury caused by negligence, liability for fraud, and any statutory consumer rights you hold under EU or Polish law.

12. If we ever shut Mirorly down

It's an early-stage product, and although we're building it for the long run, we want to be clear about what happens if we have to close the service.

• We'll give you at least 30 days' notice by email, sent directly from a member of the team — no template, no surprise.
• We'll refund the prorated unused portion of your current annual subscription via LemonSqueezy.
• We'll provide a one-time export of your data (your answers, your action plans, the responses you collected) in a structured, machine-readable format, on request.
• We'll delete the data we hold about you within 30 days of the shutdown completing, with the same standard as described in the Privacy Policy.

13. Governing law and disputes

These terms are governed by the laws of Poland. If you are a consumer resident in the European Economic Area, this choice of law does not deprive you of the protections you have under the mandatory consumer protection laws of the country in which you reside.

Disputes that we can't resolve directly may be brought before the Polish courts. EU consumers may also use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr as an alternative path.

Before going to court, please email support@mirorly.com with the issue. Most disputes get resolved faster, more cheaply, and with less friction by talking first.

14. Changes to these terms

When we change something material — pricing, refund policy, acceptable-use rules, the merchant of record, the legal entity — we'll update this page, bump the "Last updated" date at the top, and notify active subscribers by email at least 30 days before the change takes effect.

Smaller, non-material edits (correcting a typo, clarifying wording without changing the substance) we make in place without notice. The version on this page is always the current version.

If you don't agree with a material change, you can cancel your subscription before the change takes effect; if you do so within 30 days of receiving the change notice and haven't used the service in that period, we'll refund the unused portion of your subscription.

15. Contact

One address for everything — product questions, privacy requests, legal matters, security reports. We're a small team and one inbox keeps the response time honest.

support@mirorly.com

You can also reach us via the contact form.