The agreement, written like an adult.

Plain-language summary

Mirorly is a single-user tool for feedback. The tools themselves are free and need no account at all. A subscription — $9 a week, $19 a month or $190 a year, the same product in each — keeps what you write and adds the half that involves other people: sending them questions about you and reading their answers. Within 14 days of your first payment you can withdraw and get everything back, for any reason or none, and everything you write belongs to you. We use a payment processor called LemonSqueezy that acts as the merchant of record — they handle the actual sale and any applicable taxes for your country.

If you never pay us anything, most of this document still applies to you — the parts about acceptable use, what you own, and how an account can be closed. The parts about billing and refunds simply won't.

These terms are written to be read. If anything below is unclear, email support@mirorly.comand we'll explain — that's a normal request, not a hostile one.

1. Who this agreement is between

These terms govern your use of the Mirorly service available at mirorly.com. The service is operated by the team behind Mirorly (referred to as "Mirorly", "we", "us", "our").

Mirorly is operated as a sole proprietorship by Jerzy Kurgan, registered at ul. Niedźwiedzia 29B, 02-737 Warszawa, Poland, Polish tax ID (NIP) 872-219-93-92. References to "Mirorly", "we", "us", and "our" throughout these terms mean Jerzy Kurgan operating under the Mirorly brand. For formal correspondence about these terms, use our contact form or write to us at the postal address above.

By creating an account, completing checkout, or using any part of the service, you confirm that you accept these terms and our Privacy Policy. If you don't agree, please don't use the service.

2. The service we provide

Mirorly is a software service for one individual, covering three related things: writing feedback for somebody else, asking for feedback about yourself, and collecting it. The core capabilities are:

• Writing feedback about another person — you describe, in your own words, something a colleague did; the service structures it into an established frame and points out patterns that tend to make feedback land badly. We do not generate the feedback for you and no part of the service uses a language model to write on your behalf.
• Wording a request for feedback — the same idea applied to asking: you draft a request, and the service flags the things that reliably produce a polite non-answer.
• Self-assessment — pick a curated template and answer it about yourself, to establish a baseline view of how you see your own performance.
• Feedback surveys sent to other people — share a survey link with people you choose (collaborators, managers, team members, mentors), collect their answers, and view the results.
• Curated question templates — a library of templates we research and write ourselves, drawing on established sources in management, leadership and organisational behaviour.
• Results dashboard — aggregated charts, per-question breakdowns, side-by-side comparisons between rounds.
• Action planning— turn results into personal action plans and "keep doing this" lists you can revisit.

The service is intended for one person. We don't offer team plans, organisation-wide deployments, or HR-tool integrations.

What costs nothing

Three of the tools above — writing feedback, wording a request, and self-assessment — are open to anyone at mirorly.com/free-tools with no account, no payment, and no time limit. Used that way the service stores nothing at all: what you type stays in your browser and is gone when you close the tab. We cannot recover it for you, because we never had it.

There is no free account. An account exists in order to keep your work, and keeping it is what the subscription pays for, so registration and payment are a single step. What is free is everything above, used without an account at all.

Everything that involves other people answering — sending surveys, collecting responses, aggregating them, and comparing them to your own answers — requires a paid subscription. Where these terms mention your "subscription", the "renewal date", or a refund, they are describing the paid service only.

We may add, remove, or change features as the product evolves. If we remove something material that you actively use, we'll give reasonable notice via email.

3. Your account

Eligibility

You can use Mirorly if you are at least 16 years old (or older if your country sets a higher age for processing personal data) and legally able to enter into a contract. Mirorly is a consumer product — you may use it for your own professional development, including in a work context, but the contract is between us and you as an individual, not between us and your employer.

Sign-up and authentication

Accounts are created with your email address. We send you a magic link by email; clicking it signs you in. We don't store passwords, and we don't share your email address with anyone outside the technical providers listed in the Privacy Policy.

Account security

Keep your email account secure — anyone who can read your inbox can request a magic link and sign in as you. If you suspect someone else has accessed your Mirorly account, email support@mirorly.com and we'll help you secure it.

One person per account

Each Mirorly account is for one person. Don't share accounts; if a colleague wants to run their own rounds, they can buy their own subscription.

When a subscription ends

Access stops when the subscription does. There is no read-only mode and no grace period: the calendar is the only gate, so it cannot have exceptions. Your content is not deleted at that point — it becomes inaccessible, and subscribing again for any length restores all of it exactly as it was.

Six months after a subscription ends, the account and everything in it are permanently deleted. That deletion cannot be undone. We will email the address on the account at least 30 days beforehand, so you have time to subscribe again or to ask for your data.

You can ask us for a copy of your own content at any time, including while your subscription is lapsed, using our contact form. We will send it within one month and free of charge. That is your right under data protection law, not a feature of the product, and it does not depend on paying us.

4. Subscription, billing, taxes

This section applies only if you buy a subscription. Using the the free tools involves no payment, no stored card, and nothing to cancel, so nothing in this section or the next one applies to it.

Pricing and billing cycle

Mirorly is sold as a subscription in one of three lengths: $9 a week, $19 a month or $190 a year. They differ only in how long access lasts — the product is identical in each, and nothing is held back on the shorter ones. Prices are net; VAT or sales tax is added at checkout where it applies. The price you see at checkout is the price you pay, with no later charges, fees or surcharges.

All three renew automatically at the end of each period until you cancel. You can cancel at any time from your account settings; cancelling stops future renewals and does not by itself trigger a refund (see Cancelling and refunds).

We may change prices for future periods. If we do, anyone already subscribed keeps the price they signed up at for as long as that subscription stays active, and we will email you at least 30 days before any change that would affect you.

LemonSqueezy as merchant of record

Payments are processed by LemonSqueezy (Lemon Squeezy LLC, headquartered in the United States). LemonSqueezy acts as the merchant of record for the sale, which means they are the legal seller of the subscription, they collect payment, they handle taxes for your jurisdiction, and your bank or card statement may show a charge from LemonSqueezy rather than from Mirorly directly.

In practice this means:

• LemonSqueezy issues the invoice or receipt for your purchase.
• Applicable VAT (EU), sales tax (US), GST or similar consumption taxes are calculated and added by LemonSqueezy at checkout based on your billing country, and are remitted to the relevant tax authorities by LemonSqueezy. We do not collect those taxes directly.
• LemonSqueezy's own terms apply to the payment transaction itself; you can find them at lemonsqueezy.com/terms.

Refunds, billing questions, and chargebacks all flow through LemonSqueezy as well — see the next section for how cancelling and withdrawing work in practice.

5. Cancelling and refunds

You can cancel at any time from Billing in your account. Cancelling stops the next renewal; you keep access until the end of the period you have already paid for, and nothing is deleted at that point (see Suspension and termination for what happens after).

Your 14-day right to withdraw

For 14 days from your first payment you can withdraw and get back everything you have been charged, for any reason or none. You do not have to explain, and we will not ask you to justify it.

This is the statutory right of withdrawal for distance contracts under EU and UK consumer law. Two things about how we apply it are worth stating, because both are choices:

• We do not ask you to waive it. A trader may ask a consumer to give up this right in exchange for immediate access to a digital service. We do not, so the full 14 days applies even though you can use Mirorly the moment you pay.
• Everyone gets it, not only EU and UK consumers. One rule is easier to honour than one per jurisdiction, and we would rather not have a version of this page where the country you live in decides whether we treat you fairly.

How to use it. Go to Billing and cancel; if you are inside the window the same screen offers the refund directly, without an email or a conversation. If your subscription has already renewed once inside those 14 days — possible on the weekly plan — the automated refund can only return the first payment, so that screen will tell you to contact us and we refund the remainder by hand. Refunds are issued through LemonSqueezy and usually reach your card in 2–3 business days.

Beyond the 14 days

There is no money-back guarantee on top of the withdrawal right, and the weekly plan is the reason: nine dollars for seven days is a trial you pay for, so there is nothing you need to claim back afterwards.

After the withdrawal window we do not offer routine refunds for the current period. If something goes seriously wrong — the service is broken, you were charged twice, a bug lost your work — write to us anyway. We will fix it and refund what is fair, and that is not conditional on any window.

6. Acceptable use

Mirorly is a tool for honest professional feedback — the feedback you give one colleague, and the feedback you gather about yourself. To keep it usable and safe for everyone — you, the people you ask, the people you write about, and the broader community — please don't use it to:

• Harass, intimidate, or pressure respondents, including by sending repeated unsolicited survey requests.
• Run surveys you don't intend to read — using the service to deceive respondents into believing their input matters when it doesn't.
• Survey other people about a third party. Feedback rounds are for gathering opinions about you, the account holder. Don't use them to poll colleagues about somebody else — your report, your manager, your spouse. That turns an anonymous survey into an appraisal instrument aimed at a person who never agreed to be measured, which is the one thing this product is built not to be.
• Write about somebody in a way you would not say to their face.The feedback-writing tool exists so you can give a colleague something useful, and writing about another person is exactly what it is for. What it is not for is building a private dossier: don't use it to record someone's health, beliefs, sexuality, ethnicity or political opinions, to log grievances you never intend to raise with them, or to keep notes on a person to be used against them later.
• Submit content (in survey titles, your own answers, written feedback, action plans, custom text fields) that is illegal, defamatory, threatening, or that infringes someone else's rights.
• Attempt to break, probe, or interfere with the service — for example, scraping, automated mass-account creation, reverse-engineering, or attempting to access data that isn't yours. Authorised security research is welcome; please coordinate via support@mirorly.com.
• Resell or sublicense access to the service without our written permission.

If we find that an account is being used in any of these ways, we may suspend or terminate it (see Suspension and termination).

7. Content and ownership

What you own

You own everything you create in Mirorly:

• The answers you give about yourself.
• The feedback you write about other people, and the requests you draft. Only you can read these; see the Privacy Policy for what we do and don't store about the person you wrote about.
• The action plans and "keep doing this" lists you write.
• The executive summaries you compile.
• The configuration of the rounds you run (titles, recurrence, anonymity settings, the list of respondents).

We don't claim any ownership over this content. We need a limited right to store and process it on your behalf so the service can function — for example, to display your dashboards, send your survey emails, and back up your data — but that right ends when you delete your account.

What we own

Mirorly itself — the website, the application code, the product's design, the brand, and the curated question templates we research and publish — remains our intellectual property. Your subscription gives you the right to use the service for your own purposes; it doesn't transfer ownership of the underlying tools or templates.

You may take screenshots of your own results and use them however you like (sharing with a coach, including in a personal portfolio, etc.). You may not, however, copy our question templates wholesale and republish them as your own content.

Respondent answers

When someone fills in a feedback survey for you, the substance of their answers belongs to them. You receive those answers as the survey owner and can read, store, and act on them — but you don't acquire ownership of the original statements, and you should treat them with the same discretion you'd expect for your own.

8. Survey respondents

People who answer your feedback surveys interact with Mirorly without creating an account. This only ever happens on a paid subscription — nothing in the free tools can send anything to anyone. A few things worth making explicit:

• Whether a survey is anonymous is a choice you make when you set it up. Respondents can see, before answering, whether their identity will be shared with you. We display this clearly on the survey page; please don't override it by asking respondents to identify themselves elsewhere if you've set the survey as anonymous.
• Respondents to anonymous surveys are anonymous to us as well — we don't store identifying information that would let us link an anonymous answer back to a specific person.
• Respondents who provide their email or name (in non-anonymous mode) can ask us to delete what we hold about them by emailing support@mirorly.com. We'll honour that request even if it means removing their answers from your dashboard.
• As the survey owner, you are responsible for choosing whom to invite, what to ask, and what to do with the responses — these terms apply to your conduct as the owner; the respondent's own use of Mirorly is governed by the notices we show them on the survey page.

9. Service availability

We aim to keep Mirorly available and working well. We don't commit to a specific uptime number — it's an early-stage service operated by a small team — but we monitor it actively and address outages as a matter of priority.

We may need to take the service offline occasionally for maintenance, security patches, or upgrades. Where it's planned, we'll try to schedule it outside European business hours.

The service depends on third-party providers (hosting, database, email delivery, payment processing). When one of those providers has an outage, Mirorly may be partially or fully affected. We can't guarantee against that, but we'll communicate openly when it happens.

10. Suspension and termination

You leaving

You can delete your account from settings whenever you like, and everything in it goes with it.

You can cancel your subscription at any time from your account settings or by emailing support@mirorly.com. Cancelling stops future renewals; you keep access until the end of the period you've already paid for.

You can also request that we delete your account and data immediately. We'll do that within 7 days of the request, in line with the Privacy Policy.

Us suspending or terminating

We may suspend or terminate your account if you breach the Acceptable userules, if your payment is reversed and isn't resolved within a reasonable time, or if continuing to provide the service to you would expose Mirorly or other users to legal or security risk.

Where the breach is fixable, we'll write to you first and give you a chance to fix it. For serious breaches (harassment, illegal content, attempts to break the platform), we may suspend immediately and explain afterwards.

If we terminate your account for a breach that is materially your fault, we don't owe you a pro-rata refund of unused subscription time. If we terminate for any other reason, we refund the unused portion of your annual subscription.

11. Limitation of liability

Mirorly is provided as a tool to help you reflect on your own professional development. Decisions you make based on the feedback you collect — whether about your career, your relationships, or your work — are yours.

To the fullest extent permitted by applicable law, our aggregate liability to you for any claim arising out of or relating to the service is limited to the amount you paid us in the twelve months preceding the event giving rise to the claim.

We don't exclude or limit liability for anything that cannot lawfully be limited — including, where applicable, liability for death or personal injury caused by negligence, liability for fraud, and any statutory consumer rights you hold under EU or Polish law.

12. If we ever shut Mirorly down

It's an early-stage product, and although we're building it for the long run, we want to be clear about what happens if we have to close the service.

• We'll give you at least 30 days' notice by email, sent directly from a member of the team — no template, no surprise.
• We'll refund the prorated unused portion of your current annual subscription via LemonSqueezy.
• We'll provide a one-time export of your data (your answers, your action plans, the responses you collected) in a structured, machine-readable format, on request.
• We'll delete the data we hold about you within 30 days of the shutdown completing, with the same standard as described in the Privacy Policy.

13. Governing law and disputes

These terms are governed by the laws of Poland. If you are a consumer resident in the European Economic Area, this choice of law does not deprive you of the protections you have under the mandatory consumer protection laws of the country in which you reside.

Disputes that we can't resolve directly may be brought before the Polish courts. EU consumers may also use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr as an alternative path.

Before going to court, please email support@mirorly.com with the issue. Most disputes get resolved faster, more cheaply, and with less friction by talking first.

14. Changes to these terms

When we change something material — pricing, refund policy, acceptable-use rules, the merchant of record, the legal entity — we'll update this page, bump the "Last updated" date at the top, and notify active subscribers by email at least 30 days before the change takes effect.

Smaller, non-material edits (correcting a typo, clarifying wording without changing the substance) we make in place without notice. The version on this page is always the current version.

If you don't agree with a material change, you can cancel your subscription before the change takes effect; if you do so within 30 days of receiving the change notice and haven't used the service in that period, we'll refund the unused portion of your subscription.

15. Contact

One address for everything — product questions, privacy requests, legal matters, security reports. We're a small team and one inbox keeps the response time honest.

support@mirorly.com

You can also reach us via the contact form.